- May 13, 2025

- by Quest Analytics

# What’s New in QES Accuracy: A Look at the Latest Features

Innovation is essential in tackling the challenges of provider data accuracy. With the latest enhancements to [Quest Enterprise Services® (QES®) Accuracy](/content/how-we-help/qes/accuracy/index.html), you’ll find greater data transparency, improved network visibility, and enhanced operational efficiency. These updates not only make it easier to stay compliant with regulatory requirements but also give you a clearer understanding of your provider data. Let’s explore what’s new!

## New Features & Enhancements in QES Accuracy

### New Provider Data Fields

To support new and upcoming regulations—like tracking appointment wait times and telehealth services—we’ve added provider data elements to enhance your attestation insights.

#### Appointment Wait Time

Gain insights into the average appointment wait times for various types of care:

- Preventive Care
- Routine/Diagnostic Care
- Specialty Care
- Urgent Care/Acute Illness

#### Provider Telehealth Modality and Originating Site

As telehealth grows in importance, so does the need to understand provider offerings at the practitioner-at-location level. With this new data, you can understand:

- **Telehealth Modalities:** The types of telehealth communication offered by a provider, such as Audio Only, Audio Video (AV), Asynchronous Store & Forward, or Text/SMS Chat.
- **Originating Site:** Details on where the patient is located. For example, at home, in a clinic, or in another environment such as a nursing home.

#### QES Provider Profile Fly-Out

Both Appointment Wait Times and Telehealth data are conveniently located in the Provider Profile Fly-Out, offering a centralized view of critical provider details.

### Provider Outreach Metrics: Last Attested Date & Days Nonresponsive

Provider directory requirements, such as those outlined in the [No Surprises Act](/content/news/provider-data-management-tips-to-successfully-meet-the-no-surprises-act/index.html), mandate the removal of providers from directories if they fail to verify their information within a specified timeframe. Additionally, as part of provider directory audits, regulations are increasingly requiring health plans to [submit detailed metrics on provider outreach and verification efforts](/content/news/key-metrics-provider-directory-audits-provider-outreach-analytics/index.html), along with their network data.

To support compliance and streamline processes, we’ve introduced two additional metrics to enhance your visibility into provider outreach efforts and responsiveness.

#### New Provider Outreach Metrics

- **Days Nonresponsive**: The number of days a provider has been unresponsive to outreach efforts.
- **Last Attested Date:** The last time the provider verified their information.

These metrics—combined with existing ones like **Last Outreach Date, Last Outreach Method, Last Attestation Method, and Outreach Eligibility**—help you:

- Identify unresponsive providers requiring follow-up.
- Detect trends in provider responsiveness over time.
- Proactively address risks impacting regulatory reporting.
- Maintain compliance in your provider directory processes.

#### Example: Proactive Risk Mitigation

Imagine a provider has been unresponsive for over 90 days. With QES Accuracy, you can:

- Escalate outreach efforts with formal notifications and reminders.
- Reevaluate network adequacy to determine if gaps exist without the provider.

By using these actionable insights, you can mitigate compliance risks effectively and ensure reliable network performance.

### 90-Day Attestation Rate Reporting

To enhance your understanding of provider attestation and network trends, we’ve introduced a new 90-day analysis window. This view provides an alternative perspective to complement the existing 365-day view—offering greater flexibility in evaluating your network and alignment with compliance requirements.

## Elevate Your Provider Data Accuracy with QES Accuracy

There you have it—the latest updates to [QES Accuracy](/content/how-we-help/qes/accuracy/index.html). Stay tuned for more enhancements as we keep bringing you solutions designed to help your organization thrive.

#### Ready to explore the latest features?

[Schedule a call](/content/book-a-strategy-session/qes-accuracy/index.html) with one of our experts today and see how QES Accuracy can make a difference for your team!